Bank shouldn't be so blase about releasing personal details

The Straits Times; Published on Mar 21, 2012
Bank shouldn't be so blase about releasing personal details
MY MOTHER received a call last week from an agent claiming to represent insurer Aviva who told her that DBS Bank had furnished Aviva with her personal details such as her account and identity card numbers and address.

My mother was told that the insurance policy, which entailed a monthly deduction from her personal account, would be effective the minute she gave the go-ahead over the phone.
When I called the bank's call centre to verify this process, I was surprised by the lack of knowledge about such an insurance arrangement, although the call centre agent acknowledged that such processes existed.
I am puzzled by the extent of personal information furnished to random staff of an insurer and the possibility of finalising a policy with a mere phone call.
While this may be a routine procedure for the bank, I urge it to review its current processes unless the financial institution can guarantee that personal information will not be misused by any other person who has access to them.
Dashni Ravindran (Miss)
Copyright © 2011 Singapore Press Holdings. All rights reserved.
http://www.straitstimes.com/STForum/OnlineStory/STIStory_779766.html
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22Mar2012: [STForum]: Bank shouldn't be so blase about releasing personal details
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